Yoko Suzuki #601 1-9-13 Yaesu, Chuo Tokyo 103-0028, Japan Mobile: 090-1234-5678 | Email: yoko_suzuki@eresume.jp OBJECTIVE To use my experience and expertise in the field of Inward … Novatus Conga systems experience a plus, Systems administration (web based systems) related to vendor risk management. Provide back office administrative assistance for the general manager, operations manager, sales department and marketing team of a 400 room luxury hotel, Maintain catering and sales databases to ensure optimum quality of marketing lists, Answer back office telephone calls for appropriate routing and messaging, Research hotel records for resolution of past errors in guest charges, Assist catering and events managers with general event marketing, planning workflow and clerical aspects, Support over 20 personnel on a daily basis, ranging from managerial and directorial to front desk clerks, Provided guest service at the front desk of a 240-room four star hotel with dining and entertainment facilities, Answered guest inquiries, reservations and requests, providing 5-star customer service, Accepted guest payments, executed transactions and ensured adequate accommodation according to their expectations. Ben jij een pietje precies die graag in detail werkt en graag zorgt dat alles klopt? 2. 240 to day – both International and Domestic) as required, Answer escalated questions from team and IA Reps and from Brokerage Hotline, Oversight of calls into the operations back office team, Oversight of all back office operational activities, Provide assistance to COO, as needed, with operational integration of new products onto the RIA platform, Assistance with licensing to control access to enterprise systems, Assist with the development and implementation of sound operating procedures which are consistent with overall policies and operating objectives in order to maximize customer satisfaction, comply with regulatory guidelines, control risk and maximize profit, Writing and updating of operating procedures, Provide assistance to COO with training program documentation as needed, Assists with projects and duties as assigned by President and COO of BWS, Coordination with Pershing trading department (ISS for model changes), Participation in BWS Operations Committee, Participation in BWS Best Execution Committee, At least five years of experience in Investment Back Office Operation, 6+ months of experience in the Financial or Energy-related field, Knowledge of the following Workforce management software: IEX TotalView, Bilingualism (French & English) is required, Knowledge of the following applications: Verint, Web Form, FastACT, NM1, Webcell, CASO, BM Portal, SQL, Symposium, Siemens Dialer Manager, Publisher, etc, Familiar with the sales cycle and call flow (16 sec. Works in conjunction with the practice manager, physicians and other clinical staff to determine best products for use in the practice, 1+ years of experience in Fraud environment, Understanding of association rules tied to the fraud claims process, Degree in Economics or Management Engineering, Excellent analytical and quantitative skills, Manage consumer interactions professionally, efficiently and with good communication skills, Provide support for extended service agreements pertaining cancellations, payment transfers and refunds, Adhere to published policies and procedures and ensure that all consumer interactions are properly document, Excellent communication skills - verbal, written and digital (email, chat, text), Superior typing skills (speed & accuracy) and proficiency with Microsoft Office applications, Successfully navigates through ambiguity and change, Experience with SAP CRM, Service Power, REX, IPL, Avaya phone systems a plus, Answer all client inquires accurately and in a timely and professional manner. Sections of a Resume. Must personalize client engagements to deliver premium service that aligns with our Quality Assurance and branding guidelines, Achieve Back-Office performance measurement goals including quality assurance, schedule adherence, work output and productivity metrics, Handle sensitive and confidential information including candidacy and passport information with upmost care and adhere to the CFA Institute Information Security Policy, Participate in refresher trainings and utilize Global Contact Center SharePoint site (and future tools) to continuously grow knowledge and stay informed of important updates on policies and procedures. Based on a survey of 300 respondents who cancelled the service because they had found a NOW Limited is not affiliated to these companies. Calculation was made based on average annual pay (pre-tax) and how much faster, in Assist in developing best-in-class cash collection and disbursement structures and tools and help minimize the global bank charges, Perform daily bank account reconciliations to ensure proper execution of all transactions, Build the configuration of new products launched to merchants in Back Office, Complete enrichment of data for all products in Back Office, Complete configuration of all new Transaction Processing data, Complete configuration of all new ICT data, Follow up with Sales Rep/Account Management/Product Management Teams to obtain additional data for International merchant and partner billing and transaction processing configuration, Assist International Billing Team with related questions and inquiries, Data Analysis and Entry experience a plus, Prior exposure to a professional Sales Environment a plus, Strong interpersonal communication skills to effectively interface with internal/external customers, Ability to work independently and resolve complex problems, Excellent organizational skills, ability to work well in a fast paced environment, ability to evaluate and manage priorities, Competent in computer systems including desktop applications, and other data base applications, Sub regional and country complaints reporting and root cause analysis, Execution of the cost logging, Refund/ Buyback, Product return, New unit ordering, Delivery of a variety of back office tasks e.g. respondents were able to get hired with Resume-Now's help. Your own opinion will count every day, Level 1 (Month 2-6): Then you will be given your own projects and play on the battle field straight away. Conducts callbacks per provider instruction in an efficient and timely manner, while maintaining proper telephone etiquette. Manage cross-functional, cross-brand programmes and projects from first briefing, conceptualising, tracking, implementation and sustaining, Represent the needs of Market Western Europe store operations to the Director Retail Operations Western Europe and the Global Retail, Own the follow-up on projects including: aRMS, GROW, CoRP, Advanced user of MS Office suite of products, Experience in other retail disciplines is essential – especially product merchandising, visual merchandising and product marketing, Needs to demonstrate an ability to influence and lead others within a complex matrix organisation, University degree in business, ideally with marketing and sales focus or equivalent professional experience, 3- 5 years’ project management experience and/or leadership, Exposure to markets the role is responsible for, Support Financial Transactions related with trading desk, Help design and communicate necessary system changes to projects and technology teams, Liaise with other JPMorgan offices (US and Latam), No previous banking experience is required, Self-starter, Able to work independently as part of an integrated team, Excellent communication skills and the ability to communicate with demanding customers and trading desk, Accounting or Business students currently enrolled on the 1st, 2nd or 3rd year, Financial instruments and/or research are a plus, 5+ years of work experience in similar roles is desirable, University degree required with specialty in Administration, Accounting, Economics, Risk and control mindset with an understanding of end to end processes, Strong analytical and problem-solving skills, Ability to work under tight deadlines, comply with urgent requests and re-prioritize workload according to business needs, Good interpersonal, negotiation and communications skills, Fluent in English and Spanish (oral and written), Interacting with various internal SS&C GlobeOp departments such as Fund Accounting, Investor Relations and IT, Wire processing related to management fees, incentive fees, fund subscriptions and redemptions, and collateral, Running cash reports and confirming payments with counterparties, Prior experience with various products including equities, fixed income, repurchase agreements, futures, FX, Mortgages, options and working knowledge of Corporate Actions, Prior experience working in a client service environment, To develop applications for Operations, Compliance, Finance, Risk, Internal Audit and Middle Office user groups, To plan and perform unit/functional/integration tests according to functional requirements, To provide second line support to ensure that operational issues are resolved on a timely basis, To coordinate with first level support, infrastructure, development teams and vendors on system analysis, implementation and support, Provide operational support throughout the transaction life cycle, Proactively work in improving processes to gain efficiency and productivity, Client services support for Brazilian clients trading in Brazil and offshore markets, Degree in Accounting, Business Administration, Finance or related, Critical thinker with analytical and problem-solving skills, Large experience in back office position or similar, Architect and develop portions of our web-based financial reporting software, Develop protocols and design applications with external B2B partners, Support existing functionality in the system, Must have the desire, drive, and ability to understand and master multiple facets of our core business, 5+ years professional web and database development experience, Strong competency designing and building back-end applications using Python, Solid working experience with service oriented architectures, Expertise with relational databases (Postgres, MySQL), including, Writing queries to extract information across multiple tables, Developing stored procedures and triggers, Designing tables and indices to store large amounts of data, Comfortable with Javascript and Javascript frameworks (jQuery), Comfortable working on the command line on Unix/Linux, Experience designing and building RESTful web services, Obsessive attention to detail and a strong sense of ownership, Ability to clearly communicate technical issues to non-technical business units, A desire to succeed and thrive in a flexible, entrepreneurial work environment, Performs tasks to ensure compliance with work group and client-specific procedures to further guarantee adherence to service level agreements, Performs customer and account maintenance per reports, client workflow solution, postal mail, or by direct instruction from immediate supervisor, Directs all work requests from sources outside the department to immediate supervisor for consideration and approval, Answers incoming telephone calls and direct calls to appropriate resource for resolution. 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